a week ago. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Thank you. Hi @bingoman000. If you do have a socket you can post a photo here. Tudor. The wall socket I have within my home does not appear to be working. Tudor. Virgin Media don’t do any Fibre connections to inside the house. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Browse. 1 [or 192. I am so sorry to hear that you seem to be missing a wall socket in the home. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Virgin Phone Switchover. The internal box should be oblong, square one are for phone. The box does however have a hole in. Hello there. You should be able to do it on a call to CS. Browse Virgin Media Virgin Media. Tudor. Home Phone. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Explain what needs to be done and book an engineer visit. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. The Hub 3 has arrived but the broadband spli. TV box - 15 mins. Plug into the wall socket. . There must have been a previous installation or you would not have been offered a self install. The wall socket is currently in the living room and I need it moved to another room. The cable fits in the socket shown in the image attached. Browse Virgin Media Virgin Media Community. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Security matters. The top “capped” one is marked FM & has been disused since cable went digital. Don’t plug the power cable into a plug socket yet. 24-03-2021 05:06 PM. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayVM don't use fibre inside the property. . Don’t plug the power cable into a plug socket yet. There are two empty wall sockets but the cable doesn’t fit into either. However, I do not have any of the specified wall sockets available. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Go to virginmedia. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. I just moved into a new apartment, and bought a broadband from virgin media. It should work ok. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Live TV uses co-ax cables. So yes, following many takeovers, this is now your Virgin Media connection. I'm very sorry you don't have the wall socket. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. No virgin media wall socket. Browse Virgin Media Virgin Media Community. Solved: Hi, I need to move my virgin wall socket but can’t work out how to speak to someone to arrange this when calling them. My Virgin Media App. The first wall socket is in the lounge and that's where the Virgin Media hub is too. I don't see a Virgin Media Wall Socket anywhere in. Options. Hi , Thank you for getting back to me via private message. However, since theres no virgin media socket is it possible if someone who works at v. Just joined. Essentially, I can’t figure out how to connect my broadband cable into the wall socket. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. we're glad you're. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337. There is a cable coming from outside into my - 5368947. Manage Your Account. Learn more. I wanted. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. My Virgin Media App. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my. QuickStart, set up and connections. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Virgin wall socket Tashamegan. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. The hub got delivered on time as promised. If your not a virgin media customer then nothing. 4 weeks ago. Mobile Your Account. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Browse Virgin Media Virgin Media Community. Learn more. We have a virgin media wall socket with an ethernet port in the. 2: Seeker. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Hey ericchuang, thank you for reaching out and a warm welcome to the community I am really sorry to see you haven't got the right. Turn on and start the hub. It should be free of charge. Manage Your Account. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. Stay safe online. That looks like an F-type socket which would be the same as the socket on the back of our VM Hub. on 17-09-2022 22:50. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. If however the socket itself has been removed you will need assistance. However, I do not have any of the specified wall sockets available. Security matters. Just joined. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. VM BB TV Landline. . I don't have a virgin media wall socket and this is stressing me out. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Options. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. I don't have a virgin media socket on 17-12-2022 10:38. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I don't work for Virgin Media. Please help. Manage Your Account. Hi I have just received my quick start up guide and I have the wrong wall socket to set it all up I can't get through on the phone to book - 5395835. 168. thanks - 5353271. It probably goes into another room in the house. Account - Cable. . VM BB TV Landline. Hub 3. The box and cables may have been removed by the previous occupiers. It may just be a loose cable rather than a socket. I don't have a Virgin wall socket. RedTomato said: I removed my Virgin cable about a month ago. Hi , Welcome to our Community Forums and thanks for your post. I'm a Very Insightful Person, I'm here to share. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. VM don't send out the quick start kit unless there has previously been a VM connection in that property. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Thanks to everyone who replied to my question about removing old telephone boxes and wire. But the metal isolator box looks like it might be the wrong way around. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. i dont have the box on the wall that you need to plug it into - 5040054. No virgin wall socket in my house. There were many cable companies that originally built the networks in the early 1990s. I'm a Very Insightful Person, I'm here to share knowledge. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Feb 22, 2022. The closest I could find was this, which. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Turn on your TV and get connected. . Tudor. Legend Options. I presume. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. I have looked everywhere but can't seem to find one. New Install Assistance. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. So look about for connections that. Browse Virgin Media Virgin Media Community. Sometimes you'll just have a wire coming in rather than a wall socket. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. The cable line runs into the house to the socket but the router cable make end is - 5038783My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Options. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. I don't work for Virgin Media. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Second, you'll likely need a manned installation for your VM services. Broadband and TV deals. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. We're here to help. on 05-12-2022 15:05. We have the quickstart pack but sadly cannot get broadband set up and working. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. All the cabling is the property of Virgin Media and must not be touched. i received an installation kit for my broadband but my property. I’ve tried calling but the people I’m connected to keep hanging up. The metal box in photo 3 looks like a likely contender. Account - Cable. #12. Plug the cables into the hub. It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. No Virgin media wall socket on. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. I don't see a virgin media wall socket. 0 Kudos. The wall box may be branded with the logos of an old cable TV company (not VM). Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Re: No virgin media wall socket. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Virgin Media; My Virgin Media;. Unscrew the cable from the left hand side of the marked box & push the provided cable on (it is designed to push over the thread). Hi i have received my broadband package but i don't have virgin media socket in the wall. Stream from Virgin Media. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Home Phone. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Has anyone had the same problem?Best to have the excess somewhere tucked away if possible. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWall Socket. I have taken a look on our side and it looks as though you have spoken with the team regarding this. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. I have been given other details for the account such as the account number/area code and. . All the wall sockets I can see are for BT. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Security matters. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. Learn more. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. charleykate10. Explain what needs to be done and book an engineer visit. Re: No wall socket. There are multiple different branded wall boxes inside our flat but none. Just wondering if anyone knows of any better powerline. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. 0 Kudos Reply. I don't work for Virgin Media. Virgin Media. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Is it necessary to plug the cable to socket for having wifi, if so what can I. I am going to cancel. I can’t find wall socket that is compatible with the cable. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Browse Virgin Media Virgin Media Community. Push fit the VM-supplied lead onto the socket. Virgin Phone Switchover. No Virgin Media wall socket on 19-10-2022 08:24. I am so sorry to hear that you seem to be missing a wall socket in the home. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . An engineer came out yesterday and we eventually found it randomly part the way down the stairs. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayThere were many cable companies that originally built the networks in the early 1990s. QuickStart, set up and connections. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. 1: Co-ax cable carrying live broadcast TV channels. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Go to solution. Please help - 5208212. He could see the set up I already had. I don’t have a virgin media socket on my wall; Options. 0 Kudos. My Virgin Media App. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. Security matters. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin Media: TiVo® service. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. on 30-09-2022 14:24. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Account -. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it became a broadband provider when that came about. We would like to show you a description here but the site won’t allow us. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Joining in Options. I was never asked if I had a wall box. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Tudor. Don’t plug the power cable into a plug socket yet. on 08-01-2023 20:46. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. I moved house with my family and we wanted to move to Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Mark as New. 0 Kudos Reply. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. If no. Networking and WiFiNo virgin media wall socket in QuickStart, set up and connections 4 hours ago; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday Broadband issues - 3 engineer visits, goes down for hours at a time in Networking and WiFi yesterday 2 Separate Accounts at 1 Address & Questions in Networking and WiFi yesterdayIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The Openreach sockets do not work for Virgin Media. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Turn on and start the hub. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Switched. My Virgin Media App. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. The box and cables may have been removed by the previous occupiers. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Virgin Media; My Virgin Media; Shop; Help; Virgin. Learn more. My Virgin Media App. 2: Internet connection, via your homehub, for all online functions. on 27-01-2023 17:22. Can I have - 5423708If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Had arranged self-install as per suggestion from VM. - 5250024 Options. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. hi. We would like to show you a description here but the site won’t allow us. Vonage 2nd line. i don’t have a virgin media wall socket. those who understand binary and those who don't and F people out of 10 who. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Manage Your Account. VM. Just moved in to new (rental) flat. Tuning in. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Post. Virgin Media Wall Socket Example 2. The pre-install team number is 0800 052 1734. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. Placed an order and the lady said we were eligible for quick start self installation. Forum Team Options. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Explain you need a manned install. . 6. VM BB TV Landline. . What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Everything is freshly decorated and the telly, internet and TV work fine. I wanted to check with people on here before trying to get an engineer in, just. Thank you. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Virgin offers self-install to properties that have recently had a service. This is designed to push over the existing screw connector the outlet has. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. The new cables from your Quick Start kit will be push fit. Mark as New; Bookmark this message; Subscribe to this message. Forum Team Options. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Virgin Media Quickstart set up. I spoke to 3 customer service people yesterday and none could help. ThanksHi , Thank you for your post and welcome to our community forums. My Virgin Media App. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I have booked a technician but I don't know if i have to inform the. Browse Virgin Media Virgin Media Community. There is another virgin media wall box but it only has what looks like an old DSL/phone line. It is really quite simple. My Virgin Media App. We would like to show you a description here but the site won’t allow us. Virgin Media don’t do any Fibre connections to inside the house. My Virgin Media App. I've looked for an external box but cannot. I think there’s something missing to the Virgin Media wall socket in my flat. however as you still get a line from the wall socket there's a chance the migration has not completed yet. Wall socket issue in QuickStart, set up and connections Friday; Top. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Account - Mobile. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I bought a powerline adpator that states can support up to 1ghz but at tops it was giving me 100MB which is worse than the wifi. We have tried plugging it into the only box we found it would fit but no luck. The wall socket is - 5109379. Switched On Families. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. I just got Virgin Media kit and read all information carefully and checked - 5200805. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. . All forum topics; Previous topic; Next topic; 2. Virgin media wall socket for broadband is not what js shown on the installation guide. Problem solved? Click to. However, I do not have any of the specified wall sockets available. I’m annoyed because I actually had a virgin sales person in my house. Options. John_GS. I don't think you have understood the problem! 1. There is a cable on the right of the box coming from the outside. Hey Juanr, thank you for. 1 ACCEPTED SOLUTION. You will only have been sent a QuickStart pack if the premises previously had VM. I can only find the TV socket. Thanks23/04/17 - 06:45 #6. 14-08-2023 16:02 - edited 14-08-2023 16:05.